Pemberton's Community Grocery Store

  Contact : (604) 894-3663!

Our COVID-19 Response Plan

We’re sharing information that we have for our customers, partners, suppliers, and staff.  Please review and feel free to contact us if you have any questions.

Masks Are Mandatory between 8 AM and 9 AM only*

*Effective July 23, 2021

Face Covering Required

This means all staff and customers to Pemberton Valley Supermarket will be required to wear masks between 8 AM and 9 AM. Between 9 AM and 9 PM masks are NOT mandatory. However, if you feel more comfortable wearing a mask at any time you have our commitment to support anyone who decides this. If you do choose to wear a mask we kindly ask that you bring your own.

Please note that our Face Cover policy is subject to change. We post routine updates on our Facebook page. If you are unsure of our safety policies and protocols feel free to contact us.

Adjusted Hours of Operation

To help ensure the safety of the elderly and any people who are more vulnerable to COVID-19 we are open from 8 AM to 9 AM masks are mandatory during this time. The general public is welcome to shop after 9 AM without the obligation to wear face coverings.

8 AM to 9 AM

Masks Mandatory

9 AM to 9 PM

Masks are NOT Mandatory

Online shopping with curbside pick-up and delivery services are available Monday through Friday.

NOTE: Hours of Operation are subject to change and we post updates about this on our website and Facebook page.

Important Facts About COVID -19

  • The virus that causes COVID-19 spreads in several ways. It can spread in droplets when a person coughs or sneezes. It can also spread if you touch a contaminated surface and then touch your face.
  • The risk of person-to-person transmission increases the closer you come to other people, the more time you spend near them, and the more people you come near.
  • The risk of surface transmission increases when many people contact the same surface and when those contacts happen over short periods of time.

For the above reasons, WCB has requested that we come up with a COVID-19 Safety Plan that outline the protective measures that we are taking in the store to ensure worker safety and protection from getting COVID-19.


  • DO NOT COME TO THE STORE IF YOU ARE SICK. Have a friend or neighbour do your shopping for you. If you are sick or in quarantine and are not able to find someone to do your shopping, please contact us and we will reach out to the people and groups who have offered to help.
  • Wash your hands
  • Practice social distancing inside and outside the store.
  • Use the hand sanitizer at the door on your way in the store and out.
  • Do not handle products unless you plan on buying it.
  • Follow the directional arrows in the store, be patient and maintain distance between other shoppers and employees.
  • Minimize your time and socializing in the store since we are limiting the number of people in the store.
  • Respect the Senior & Immune Compromised shopping hours from 8 AM to 9 AM. This has been set up to allow the most vulnerable of COVID-19 to shop safely without the general public in the store and to ensure extra physical distancing for them while they shop.


1st Level of Protection: Elimination

  • Limit the number of customers allowed in the store to 20 people at a time to ensure physical distancing.
  • All staff are required to keep a 2-meter distance from customers and fellow employees.
  • Reminding customers before they enter to maintain social distancing while in the store and follow the directional arrows.
  • Signage to let customers know to not come in the store if they are sick and staff can refuse to let a customer in if they are visibly ill.
  • Sick policy to ensure that staff do not come to work sick (sick policy can be found in the Xerox under Human resources).
  • Occupancy limit signs have been posted in the staff room, laundry room, office, and courtesy counter.
  • Our coffee station has been closed down.
  • All bulk bins have been emptied and we only provide prepacked items for sale.
  • Closed the deli and bakery to prepackaged grab & go items only.
  • Self serve Bakery bins have been closed and items are prepackaged for sale.
  • Removed condiment bins and plastic to-go cutlery.
  • Removed coffee grinder & bulk coffee station.
  • We do not accept bottle returns other than Avalon bottles. Customers put their returned Avalon bottles in the crate beside the front door so that Cashiers do not touch the bottles.

2nd Level of Protection: Engineering Controls

  • Hand sanitizer is provided at the entrance and exit of the store.
  • Removed shared cutlery and tableware from lunchrooms.
  • Hand sanitizer is provided at each till and outside washrooms as well as in the backroom.
  • Handwash sinks in each food prep area including one in the backroom.
  • Plexiglass dividers have been installed at all 4 tills that are open.
  • Directional arrows have been installed and signage to avoid passing people in isles.
  • “Stand Here” stickers have been installed to ensure a 2m distance between customers outside of the store inline.
  • We have 3 tables for staff to eat at, each with 3 marked seating areas to provide a 2-meter distance. There are signs to remind staff to wash their hands before and after they eat. There is a bleach and water sanitizing bottle at each table for staff to clean their area after they eat.

3rd Level of Protection: Administrative Controls

  • Avoid communal food/sharing of meals.
  • Staggering shifts and eliminating overlap of schedules wherever possible in all departments.
  • No one other than staff and authorized sales representatives are allowed in the backroom.
  • No one other than staff is allowed in food prep/production areas.
  • Breaks are staggered to allow social distancing in the staff room.
  • Sanitizing checklists have been created to ensure hourly cleaning of high-touch areas and bathrooms (checklist can be found on the Xerox under COVID-19).
  • Sanitizing of baskets and carts between each use.
  • Cleaning and sanitizing of shared equipment and tools between use by each other (one person designated to a specific area).
  • Sanitizing of the pin pad between each use.
  • Designating specific working areas to ensure 2 meters of physical distancing between employees and staff.
  • Only one grocery clerk allowed in an aisle at a time.
  • Staff must hand sanitize or change their gloves if they accept money.
  • Customers can bring their reusable bags but they must stay in their cart and they must bag their groceries themselves. If their reusable bag is placed on the till the area must be cleaned with bleach and water mix before proceeding with the next customer’s order.
  • The till belt should be washed with soap and water between customer orders.
  • We have a video in the staff room to educate staff in social distancing, proper mask-wearing and proper use of gloves as well as proper personal Hygiene.
  • We have staff sign off on the “Glove & Social Distancing Sign Off”, and “Mask Wearing Sign Off”.
  • Discourage carpooling to/from work.
  • For necessary in-person meetings, hold the meetings outdoors or in a large area that allows for physical distancing.
  • Use virtual meetings and have staff that can work from home to do so.
  • Employees should work 2 meters apart at all times (use tape to indicate work stations or to delineate work areas).
  • We have a suggestion box in the staff room where people can fill out suggestions or areas of concern regarding the Health & Safety of fellow employees and customers. This box is checked weekly and all comments are sent out to all the managers to follow up on and act upon.
  • Proper Handwashing Posters have been posted at each handwashing station in the store.

4th Level of Protection: PPE (Personal Protective Equipment)

  • Staff, customers, sales reps and delivery drivers are all required to wear a mask while in the store at all times.
  • Delivery staff and staff doing curbside pick up must wear a mask when bringing customers orders out and when delivering. The delivery drivers have to wear a mask while in the van if another employee is in the van with them.
  • Reusable masks must be kept clean and dry (masks become less effective if wet/damp).
  • Staff must read and sign the “Mask Wearing Sign Off” which outlines cleaning procedures, safe donning and doffing practices.
  • 3 layer single-use masks are available to the public and staff.


  • Staff need to be wearing a mask and gloves while sanitizing.
  • Sanitizing pin pads, carts, and baskets between each use.
  • Sanitizing of plexiglass dividers.
  • High touch areas need to be cleaned every hour using the “High Touch Area Cleaning Checklist” the store is open with a deep clean at the end of the night.
  • Gloves and rags should be changed between cleaning bathrooms and high-touch areas.
  • Toilets should be the last area cleaned in the bathroom and then gloves and rags should be thrown out and replaced.
  • Cleaner should be sprayed on the surface and left for 10 minutes before wiping away.
  • For any electrical items, including light switches, cleaner should be sprayed on the rag and then wiped down
  • Never should we spray liquid directly on computer equipment, pin pads, or light switches as this could cause a fire or equipment failure.
  • Please see the diagram below for chemicals that cannot be mixed.
  • When sanitizing close to food areas, only bleach and water mixture should be used.

The Following are the disinfectants that we are using against COVID-19

  • Soap & Water
  • Clorox Bleach Disinfectant: a mix of 4tsp per litre of water
  • Spirit 2 Disinfectant: ready-to-use product
  • Rubbing Alcohol: on all computers and touch screens

MSDS Sheets for the above products are kept in the “MSDS Binder” in the office upstairs.

Chemical Safety: Poison Danger

For your safety do NOT mix:

Bleach and Vinegar

Bleach + Vinegar = Toxic Chlorine Gas

Coughing, Breathing Problems, Burning & Watering Eyes
Bleach and Ammonia

Bleach + Ammonia = Toxic Chloramine Vapours

Shortness of Breath & Chest Pains
Bleach and Rubbing Alcohol

Bleach + Rubbing Alcohol = Chloroform

Highly Toxic, Breathing Problems & Respiratory Failure
Hydrogen Peroxide and Vinegar

Hydrogen Peroxide + Vinegar = Peracetic Acid

Highly Corrosive, Eye Damage, Burns & Breathing Problems


  • If you are at work and begin to show signs of sickness, you must report to your manager and will be sent home immediately.
  • If you cannot come to work due to illness, call and speak to your manager.  Information such as symptoms, the onset of symptoms and a 3 or 10-day policy will be discussed.  You will be advised to contact a medical professional as well.
  • If you are off due to work from non-COVID-like symptoms, you will be able to be put back on the schedule 72 hours after you are symptom-free.
  • Anyone with COVID–19 like symptoms must self-isolate for a minimum of 10 days and contact your local health care provider to get tested.
  • Anyone under the direction of the provincial health officer to self-isolate must follow those instructions. Once you are symptom-free for 24hrs plus the 10 days, you are able to be put back on the schedule.
COVID like symptoms include:
FeverSore throat
Body aches and chillsDifficulty breathing: pneumonia in both lungs
CoughRunny nose
COVID toes: bluish-red or purple bumps that hurt or feel warm when touched.Sudden loss of smell and /or taste.

International Travel

  • Workers who have travelled internationally or interprovincial must self-isolate for 14 days.
  • Monitoring for symptoms listed above during this time is important and contacting Healthlink BC at 811 if symptoms arise.

Sick Family or Household Members

  • If you live in the same household as someone who has travelled internationally or interprovincial, has become ill, is a confirmed or clinical COVID-19 case, or anyone who has been instructed to self-isolate by a government entity, healthcare provider or employer due to COVID-19 concerns, you must remain home and call the Health Clinic for assessment and your Manager to determine any necessary next steps.
  • If you are able to self-isolate from them, a plan must be submitted in writing and approved by management in order to avoid the otherwise mandatory 14 day isolation period.

Financial Options Whens Sick or Off Work

Depending on the circumstances and duration of time that is needed for you to be off work, there are a few financial options that are available to you:

  • EI: if you are Part-time or not STD with Equitable
  • Short Term Disability: if you are full time and part of the extended health program
  • WCB: if you have contracted COVID in the workplace
  • CERB: provided by the Government for employees affected by COVID
  • Sickness Benefit: provided by the Government for eligible employees affected by COVID